Where do I find care information?

In an effort to be more eco friendly we have stopped printing care sheets for the packages, you can find them all under the "Care Sheets" tab on our website!

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Why are some of your insects priced so much higher than other websites?

Averaged out with insect costs and shipping, the majority of our insects cost less than the average of similar insect retailer websites. We also provide a free replacement on insects that pass during shipping or shortly thereafter.

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My insect died in shipping or shortly after/my mantis egg didn't hatch within 8 weeks, what next?

Please reach out to us if you experience any problems with your order! We are always happy to discuss options.

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Do I need to purchase a heat pack?

If your daytime temperatures are below 50F all Live items will need a heat pack as it is needed to assist in Live arrival.
At this time we have removed the heat packs on our website as we are entering warmer weather, if your area is especially cold please reach out for assistance.

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How fast will my item ship?

Handling time can take up to 2-3 business days.

If you need your order shipped faster, we do have an option available.

Please note, any orders placed on a Wednesday or after may ship out on the following Monday depending on your areas Saturday delivery capabilities.

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Will I be notified of shipment?

An automated notification is sent. However, please check with us if you do not receive it.

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We ship all Live items Fedex 2 Day Express. What does that mean?

Live orders ship out Monday - Thursday (depending on your areas Saturday delivery capabilities). Expected delivery is usually within 2 days.

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Delayed Shipments

Please be aware that delays do occur from time to time. Various unexpected circumstances like flight delays, weather issues, etc. These issues can happen and are unexpected.

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What should I do if my package has been delayed?

Please contact us and keep us updated on the status of your insect.

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Email us at:

support@insectsales.com

You will receive one full grown Female Regal Jumping Spider plus a complete mini-forest habitat and a small container of feeder flies.

Interesting Regal Characteristics: 

Uses webbing as a dragline to catch itself in case of an unsuccessful attack.Have a nearly 360° field of view. Can be tamed and taught to jump from one hand to another.

Harvester ants are a perfect choice for classrooms and and observation.

Watch these ants form their own structured systems with tunnels, hierarchies, and assigned jobs.

Discount vouchers (Gift Cards) can be used towards any purchase at check out.  Each discount voucher will have its own unique activation code.  The recipient will receive their gift via email usually the same day of the purchase.