Terms and Conditions

    

We do GUARANTEE that all of your live insects will arrive healthy and alive provided you follow the conditions listed below.  If there are problems with your order, please contact us within 12 hours of delivery.

We quick ship which means your order usually goes out on the day we receive it.. We do not ship to Hawaii, Alaska, The Virgin Islands or Puerto Rico..

Even though Insect Sales.com uses the top of the line shipping methods we must offer the following stipulations on our live arrival guarantee.

Insect Sales.com offers a live arrival guarantee on all Live Insects
...provided the temperatures during transit do not drop below 30 degrees for next day services.
...someone is present to accept the package when it is delivered on the first attempt
...heat packs are used with your order.  

When choosing a 2nd or 3rd day shipping option, we will only guarantee live arrival 
...provided that temperatures during transit do not exceed 80 degrees for 2 -3 day delivery
...temperatures during transit do not drop below 30 degrees for 2-3 day delivery
...someone is present to accept the package when it is delivered on the first attemp and ...heat packs are used with your order.

 

Carrier delays or mistakes in the handling of your shipment that is damaged must be handled between you and the carrier.

Thank you for taking the time to review our products.

Please enjoy your visit with Insect Sales com

We QUICK SHIP