Live Arrival and Shipping Guarantee

   Live Arrival Guarantee

Even though Insect Sales.com uses the top of the line shipping methods we must offer the following stipulations on our live arrival guarantee.

Insect Sales.com offers a live arrival guarantee on all Live Insects
...provided the temperatures during transit do not drop below 30 degrees F. for next day services.
...someone is present to accept the package when it is delivered on the first attempt.
...heat packs are used with your order in very cold weather.

When choosing a 2nd or 3rd day shipping option, we will only guarantee live arrival
...provided that temperatures during transit do not exceed 88 degrees F.  for 2 -3 day delivery in hot weather.
...temperatures during transit do not drop below 30 degrees for 2-3 day delivery in cold weather.
...someone is present to accept the package when it is delivered on the first attempt
...in cold weather we suggest you order heat packs with your order 

Heat packs can be ordered by clicking on the SHIPPING SUPPLIES LINK.

Insect Sales.com is not responsible for carrier delays or mistakes in the handling of your shipment or shipments that have been damaged.  These must be handled between you and the carrier.  We will be more than happy to help out if we can, but please remember we have no control over deliveries in progress.

We want to make this shopping experience a good one for you and your family.  If you have any suggestions or concerns please feel to contact us anytime.

Best Regards

The Staff at Insect Sales.com